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faq

Where is The Atlantis located?

The Atlantis is located at 2047 9th St, NW Washington, D.C. 20001, just behind 9:30 Club.


How can I purchase tickets for The Atlantis?

Advance tickets can be purchased online through Ticketmaster.com. Tickets can also be purchased in person from the 9:30 Club box office, as well as The Anthem, Lincoln Theatre, and Merriweather Post Pavilion box offices, and at 9:30 The Truck. Our box office accepts VISA, Master Card, American Express, and Discover. Patrons who prefer to pay with cash are able to redeem their cash for an I.M.P. gift card at the merch stand. There is no service charge at the box office and Ticket Truck. Click here for current box office hours.


What is your refund policy?

All sales are final. No refunds or exchanges unless a show is canceled.


Are tickets transferrable?

All tickets are non-transferable until 72 hours prior to the show time.


What type of payment does The Atlantis accept?

The box office accepts VISA, Master Card, American Express, and Discover. The bars accept VISA and Master Card only. Patrons who prefer to pay with cash are able to redeem their cash for an I.M.P. gift card at the merch stand.


How old do you have to be to attend shows at The Atlantis?

Unless otherwise posted, The Atlantis is all ages, all the time.


My child wants to attend an all ages show at The Atlantis, but I feel nervous.

We’ve been doing all ages shows for many years, but the decision to let your child come to a show here is obviously up to you as a parent. We suggest attending a show with your child so you can get a first-hand experience of how we run the venue and treat our patrons. We’re confident that once you’ve been here you’ll feel comfortable about allowing your child to come to The Atlantis.


Do I need my ID to enter the venue?

An ID is required if you plan on drinking/purchasing alcohol. Because we are an all-ages venue we take checking IDs very seriously. In compliance with D.C. law, anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID, no matter how old you think you look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.


When does the rooftop open?

The rooftop and rooftop bar is open to ticket holders once general admission doors open. The rooftop area is open year round, weather permitting, but the bar is open seasonally.


Does The Atlantis have seats?

Unless a show is advertised as seated, which is rare, our shows are general admission and standing room only. Patrons with special needs should call 202.579.9950 in advance to make arrangements.


Do you offer ADA seating?

Yes. Please call our box office for assistance 202.579.9950


Do you serve food in the venue?

We do not serve food in the venue and we do not permit any outside food or drink into the venue. We recommend you visit one our the fine establishments nearby the venue before or after the show.


What time should I get there to get a good place to see the show?

We like to think that there are no bad sight lines in the venue, but if you want to be right up front or along the balcony railing we suggest you arrive before doors open. Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spot inside.


Do you have a dress code?

We only insist that you be dressed and wear shoes. Sensible footwear is strongly advised and there are occasionally shows where spiked jewelry and chains may not be allowed. Personal items such as pocket knives, pepper spray, flasks, outside food and drinks or anything that could be considered dangerous or contraband will not be allowed in the building. Purses and bags will be searched prior to entry.


Do you have a coat check?

We do, but it is a seasonal thing @ $2.00 per item. During warmer weather there will not be a place to check jackets or bags. Friends with Benefits members get 1 item checked for free.


Can I bring a bag into the venue?

We would prefer that you leave bags at home, but if you must bring your bag, it will be searched and we may ask you to check it in the coat room depending on the size.


What is your smoking policy?

There is no smoking or vaping allowed inside the venue or on the rooftop.


Are you near the metro?

Yes, we are 2 blocks from the Green Line U St / African American Civil War Memorial / Cardozo Station. Make sure you exit toward 10th Street to be closest to the venue. For details about the U Street station, including last train times, click here.


I’m driving, how do I get to The Atlantis?

Click here to be taken to Google Maps driving directions. All you have to do is input your starting point.


What about parking?

The Atlantis parking lot is located at 2366 9th St NW, a few blocks north of the venue. The monitored parking lot opens 1 hour before doors. Parking is available online in advance for $20 (plus applicable fees), and at the lot on the night of the show for $25, pending availability. (If purchasing online, please make sure you select the date that corresponds to the show you are attending!) Note: If you purchased your parking pass online, your name will be at the gate with our attendant.


What are your policies regarding photo/video/audio?

Recording policies are at the bands discretion and change night to night. You may bring your camera with the understanding that you might need to check it with us for the duration of the show.


Aw jeez! I left my coat/credit card/highly-confidential government documents at last night’s show! Is there any sort of lost & found?

Yes, we have a lost and found located in the coat check. If you have lost an item during a show, please email [email protected] or call our box office at 202.579.9950


Can you suggest a hotel?

We recommend the following hotels:

Comfort Inn Downtown DC/ Convention Center
1201 13th Street, NW
Washington, DC 20005
(202) 682-5300

Carlyle Suites Hotel
1731 New Hampshire Ave NW
Washington, DC 20009
(202) 234-3200


Does The Atlantis have a mailing list?

Yes. We send out weekly email updates for all I.M.P. venues that include information on just announced shows, our upcoming concert calendar, and exclusive pre-sales. If you wish to be included, sign up for our newsletter here.


Where can I find the most current information about upcoming shows at The Atlantis?

Always finding out about shows after they sell out? Get in the know! This website will always have the latest show listings. You can also follow @TheAtlantis_DC on Instagram, @TheAtlantisDC on Twitter, or “like” us on Facebook. We keep our patrons up to speed with low ticket warnings, on sale announcements, and info about our shows.


When do you announce new shows?

All the time! Be sure to follow us on socials and sign up for our weekly newsletter as mentioned above to keep up with all our show announces.


Is The Atlantis hiring?

We’re always accepting applications. Check out our open positions and submit an application online here.


Why didn’t you answer my question?

Maybe you need to get in touch with us. For show-related questions or general information please call the box office at 202.579.9950. For more specific questions, comments or concerns please send an email to [email protected]. We will do our best to get back to you in a timely manner.